Privacy Policy

Customer privacy is one of the important aspects of our business that we are very much conscious about. At Research Chem, we are committed to protecting your privacy and ensuring the security of your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or our services. Before you provide any specific data about yourself on our website, you are requested to go through the policy quite carefully.

In order to make our service more customer-friendly and customised, we need a few details from you and you provide through filling up the form. The privacy policy will explain how those details are used, maintained and protected for the sole purpose of improving our service.

We Need These Details From The Customers

We may collect personal information, such as your name, email address, phone number, and shipping address when you place an order with us or contact us for inquiries. These details help us to understand the specific requirements of the customers and we use those details only for improving the services. We may also collect non-personal information, such as your IP address, browser type, and browsing behaviour on our website using cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

1. Order Processing: We use your personal information to process and fulfil your orders, including shipping products to your address and providing you with order status updates.
2. Customer Support: We may use your contact information to respond to your inquiries, provide assistance, and address any issues you may have.
3. Improving Our Services: We analyse non-personal information to improve our website’s functionality, content, and user experience.
4. Marketing Communications: With your consent, we may send you promotional emails and updates about our products, special offers, and other relevant information.

Data Security

We take data security seriously and employ industry-standard measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Our website uses secure SSL encryption to ensure the confidentiality of data during transmission.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except when necessary for order processing or as required by law.

Your Choices

You have the right to:

• Access and correct your personal information.
• Withdraw your consent for marketing communications at any time.
• Request the deletion of your personal data, subject to applicable legal requirements.
• Object to the processing of your data for certain purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws.

Contact Us

If you have any questions, concerns, or requests related to your personal information, please contact us. You can contact us via phone or email.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We encourage you to review this policy periodically.