⚠️  FOR RESEARCH USE ONLY — NOT FOR HUMAN OR VETERINARY USE. All compounds are strictly intended for in-vitro laboratory research. By accessing this site you confirm you are aged 18+ and intend to use all products for legitimate laboratory research purposes only.
RESEARCH-CHEM.UK

Shipping Policy

Last updated: 2 August 2026

1. Dispatch Timescales

Orders are processed and dispatched within 2–3 working days of payment confirmation. Orders placed after 2pm on a Friday or over the weekend will be processed the following Monday. You will receive a dispatch confirmation email once your order has been shipped.

2. Delivery Options & Timescales

We offer Royal Mail Tracked 48 (2–3 working days) and Royal Mail Tracked 24 (next working day) for UK mainland orders. Delivery timescales are estimates provided by the carrier and are not guaranteed. ResearchChem.uk cannot be held liable for delays caused by the carrier, adverse weather, or other circumstances outside our control.

3. Delivery Areas

We currently ship to UK mainland addresses only. We do not ship to Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man, or international destinations at this time. This policy may be updated in future — please check back for the latest information.

4. Packaging

All orders are dispatched in plain, discreet packaging with no external branding or product descriptions. Temperature-sensitive compounds are packed with appropriate insulation and cold packs where required to maintain product integrity during transit.

5. Delivery Address

It is your responsibility to provide a complete and accurate delivery address at the time of ordering. ResearchChem.uk cannot be held responsible for non-delivery resulting from an incorrect or incomplete address. Re-delivery charges may apply where a parcel is returned to us due to an address error.

6. Failed Delivery & Collection

If a delivery attempt is unsuccessful, the carrier will leave a card with instructions for re-delivery or collection from a local depot. Parcels not collected within the carrier's holding period will be returned to us. A re-delivery charge will apply for orders returned and re-dispatched.

7. Tracking

A tracking number will be provided in your dispatch confirmation email for all tracked services. You can use this to monitor your delivery via the Royal Mail website. Please allow up to 24 hours after dispatch for tracking information to become active.

8. Lost Parcels

If your order has not arrived within 10 working days of the expected delivery date, please contact us at [email protected] with your order reference. We will raise an investigation with the carrier. Replacement or refund will be issued once the carrier confirms the parcel as lost.

9. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and selected delivery service. Free standard shipping is available on qualifying orders — the current threshold is displayed at checkout. Shipping costs are non-refundable except where an order is cancelled before dispatch.

10. Contact

For all shipping and delivery enquiries, please contact [email protected] with your order reference number.

⚠️  FOR RESEARCH USE ONLY — NOT FOR HUMAN OR VETERINARY USE. All compounds are strictly intended for in-vitro laboratory research. By accessing this site you confirm you are aged 18+ and intend to use all products for legitimate laboratory research purposes only.